Business Model Innovation – Homeward

The inception of the ‘iBuyer’ marketplace in the USA is a curious new trend. What’s an iBuyer?

That’s why we are going to look under the hood at Homeward – fresh off a $105M USD financing round – to understand the BMi (business model innovation) behind the new iBuyer model in the real estate market.

Homeward Business Model

What is Homeward?

Homeward is a proptech (property + technology) company in the nascent iBuyer market that is bubbling up in certain regions of the United States where a platform, such as Homeward, calculates the value of a home automatically, purchases it, and re-sells the home itself.

“Homeowners who may have been reluctant to sell because they were concerned about carrying two mortgages or worried about the stress of choreographing two transactions may be persuaded by the convenience of an iBuyer sale.”

Housing Wire

Homeward solves a liquidity problem for many sellers who want to buy another home, but don’t want to risk carrying two mortgages or need immediate liquidity for whatever reason, but don’t want to firesale their home (and thus get a low price).

iBuyers purchased 7.3% of the homes that were sold in Raleigh in 2019, a jump from 3.9% in 2018. Phoenix trailed behind at 5.9%, followed by Charlotte, North Carolina and Atlanta, which both had 5.2% share. Las Vegas was last at 4.1%.

Housing Wire

Homeward operates in the states of Georgia, Colorado, and Texas at the moment. As the company is effectively operating as a real-estate broker/agent, it must be licensed in each individual state before it can roll out in any respective market. Their recent financing round of $105M USD ($20 M equity, $85M debt) will allow them to expand into new markets and build their agency partnership network.

Homeward – How Does It Work?

It is a 6-step process:

Homeward Approval Process
  1. Homeowners fill in online application
  2. Homeward platform automatically calculates value, determines approval in minutes
  3. Seller can now make an all-cash offer for their next home
  4. Since Homeward has bought the sellers current property, they can lease it from Homeward for up to 6 months while they list and sell their current property
  5. When the home sells, the customer can buy the home back off Homeward at the original purchase price
  6. Homeward takes a 2-3% cut off the purchase price
Homeward Approval Process - How It Works
Homeward – How It Works

As you would expect on this type of nascent market – where uncertainty is high and the value of goods is high – the devil is in the details. There are many permutations and what ifs especially since Homeward’s main strategy is agent partnerships.

The idea is that the 2-3% fee is a strong enough business model, at the core, to scale-up the service and mitigate the risks associated with the model. Like most agency real-estate models, the idea is that the seller can bundle the cost into the sale of their home and pass it on to the buyer, especially since Homeward has guaranteed the sale (see Floor Price Certainty).

There is a strong value proposition here for real estate brokers/agents as well, and that’s why there is some flexibility in the business model to ensure agents are able to leverage their model to their benefit, in line with the vision of the founder and CEO Tim Heyl, a real estate agent himself.

“For us, this is about putting the agent back at the center of the real estate transaction innovation. It’s something that’s very close to home for me and a mission I’m really excited about personally.”

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Homeward – Customer Acquisition

Homeward originates its customers through its partnerships.

“The real estate agent will refer the customer to Homeward… we gather that data and run it through our models and we approve or deny the customers.”

Tech Crunch

This model gives the company the advantage of a B2B2C (business-to-business-to-consumer) type model, rather than a B2C (business-to-consumer) model where they need to build the customer acquisition channel and spend a lot of time and money on customer acquisition. Comparatively, you would expect Homeward to have a relatively low CAC (Customer Acquisition Cost) in the iBuyer space.

By working with real estate agents instead of trying to circumvent them, Homeward has a built in sales channel for its services. Roughly 43 percent of home buyers have an existing home to sell before they buy their next house, according to data from Zillow cited by the company

Tech Crunch

It is a large and still under-served marketplace. The effects of the pandemic have created a lot of dislocation in the real estate market, especially in the USA where it has been very regional. Having a sales channel that originates via trusted agents with deep local expertise should help ensure that Homeward can continue creating strong demand for its services without needing to continuously fill the pipeline through its own B2C channels. This is a key dimension of BMi in the iBuyer marketplace.

Homeward Competition

Main competition in the iBuyer market comes from OpenDoor, Zillow, and Redfin. Zillow and Redfin are huge digital property search platforms that have repositioned themselves into the ‘Real-Estate 2.0’ marketplace of iBuyers by leveraging their sales, marketing, and data science abilities.

But their models are quite different than Homeward’s model, which is centered around the agent and not simply making money between the spread between the price the iBuyers buy the home and resell it.

“Working with Homeward, my clients got approved and made a winning offer within days.” said Grant Rothberg, a top real-estate agent in Houston, in a statement provided by the company. “They were able to move into their new home first, then take their time to sell their old home, ultimately earning them $40,000 more than low-ball ibuyer offers.”

Tech Crunch

Since the original pain point for homeowners centers around bridge loans, many companies – including @properties (in partnership with CIBC) Compass (in partnership with and others – have entered into the fray to help their agency customers get more efficient access to this money at better rates.

This type of brokerage fintech model is distinct from iBuyers in that they streamline the process of getting a bridge loan for their clients, but don’t actually provide an end-to-end iBuyer platform themselves.

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Proptech players such as and are a derivative of the iBuyer concept as well.

Certainly, as the model evolves – especially with the emergent uncertainty we have seen in 2020 – we will see consolidation on the startup side of the market combined with the entrance of the big players into the market themselves, either by M&A or launching their own business line.

You can bet that institutional players will respond sooner rather than later if players like Homeward start eating into these very profitable business lines.

Homeward compares its services to institutional buyers, who can charge up to 9 percent of the home sale price and may force homebuyers to work with an exclusive agent provided by the institution.

Tech Crunch

Depending on how you slice this market up, there are likely hundreds of $Billions at stake for the market winners. Homeward has built a unique iBuyer model that centers around the agent, so it will be interesting to follow their progress in the years ahead as they embark on the next wave of their growth curve.

Homeward’s business model provides a classic view into the BMi process of clever innovation. Leveraging the agency model to tap into the iBuyer marketplace gives them a unique advantage that is likely to be seen as they expand out their partnership strategy and move into new markets.

In a fragile economic environment, a blended strategy between technological automation and local human expertise is a good strategic move. How well will this model work? Time will tell!

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