Business Model Canvas – Chime

The bell is ringing and the Banks are starting to hear the Chime of the Challenger Banks that is eating into their market share. We look at the Business Model Canvas of US-Based Chime and its 12 Million+ Customers.

The branchless challenger banks were another beneficiary of the pandemic in many ways. While some floundered, others expanded exponentially and Chime sits at the top of the list. This particular post is US focused, as the dynamics between different regions (ie. EU vs US) are stark. In the American market, we can see that the young generations joined challengers at a rapid pace, with Chime climbing the ranks in the US faster than any other challenger with more than 12 Million users as of Feb 2021.

In January 2020, just 4% of Gen Zers and Millennials considered a checking account from a challenger bank their primary account. By December 2020, that percentage had grown to 15%.


It is to the extent that Chime is now the 5th largest consumer bank in the US.


And the big banks (‘megabanks’) themselves actually lost 6.5% of ‘Primary Bank Customers’ in the same period while ‘large regional banks’ and ‘community banks’ each gained about 2.5% in the process.


After working out the kinks, the question is are the challenger banks like Chime ready to encroach on the big banks prized consumer end of the business? To answer that we need to look deeper into their business model.

How does Chime make money?

Interchange Fees.

Many of the other neobanks operate on a subscription model, where users pay a monthly fee and then get a bundled set of services included depending on the tier. Chime, on the other hand, is a traditional banking model with a modernized product interface, which may explain their meteoric rise in the past year. Each time a user ‘taps’ their Chime card at a merchant terminal, Chime makes money on what are called ‘Debit Network Fees.’

“Conventional thinking was that you couldn’t make a free checking account business work,” says Britt, “but we’ve turned that notion upside down. We enjoy very healthy unit economics with a free checking account.” Those “unit economics” are driven by interchange revenue from debit card transactions. Chime customers average 50 card transactions a month, according to Britt.

The Financial Brand

Unlike Credit Card Interchange Fees – that can range from 1.6% – 3.5% + $0.30 – the average Debit Interchange Fees were $0.23, or roughly 0.57% of every transaction. That means that for Chime’s average customer – who is doing 50 card transactions per month with Chime’s Visa Debit card – they would be averaging about $11.50 (50 x $0.23 = $11.50) in revenue for the transactions in total. This ARPU (Average Revenue Per User) per month does not go directly to Chime, as each transaction is split between Card Networks (in this case Visa), Issuing Banks (in this case Chime), and then the Payment Processor (typically a PIN debit network such an Interchange or Maestro) who verifies the transaction. In this case, Chime would take the lionshare of the revenue as the Issuing Bank.

The merchant pays these fees, not the customer.

Chime incentivizes its customers to setup a direct deposit on ACH by offering them Chime Spot Me – a free overdraft service – after they have completed a qualifying direct deposit of $500 or more.

“We orient the consumer experience around driving people to sign up for direct deposit,” Britt states, “not just because it benefits our business but because that’s how they’re going to get the most benefit out of the account.”

The Financial Brand

Chime Credit Builder is a new service launched in 2020 aimed at younger consumers who prefer to spend on debit, but still need to build their personal credit history.

Chime wanted to develop a new kind of credit card experience due the growing popularity of debit cards in the U.S. In 2018, the U.S. Federal Reserve said debit cards represent 50% of all noncash transactions, the company noted. Younger consumers, in particular, prefer debit over credit, Chime had reported in the past.

Tech Crunch

Chime’s new Credit Builder straddles debit and credit cards by enabling users to first load their Chime Spending Account each month to pull money from (ie. savings not debt). Users then charge their everyday purchases to the credit card and at the end of the month Chime’s Safer Credit Builder automatically pays off the balance and reports the data to the major credit bureaus. The card has no annual fee, interest, or minimum security deposit. The pilot project that they tested the product on showed that it helped users increase their credit score by an average of 30 points, and it helped 95% of its members who had no previous credit history to establish a credit score for the first time.

Chime’s credit card aims to straddle both worlds, debit and credit, by working to establish good credit while also preventing users from overspending.

Tech Crunch

Thus Chime will also be able to earn Interchange Fees on these credit card transactions as the Issuing Bank – although because this is a new and innovative product, it is unclear how that works.

Overall, Chime is a branchless bank with no physical branches. Its all-digital product offers users free checking accounts with no overdraft fees (Spot Me), and now a new no-fee, no-interest Credit Builder credit card to help users improve their credit scores. Across its entire banking platform, they earn a small fee on every transaction, which is not paid by the user but the merchant every time a payment is made with a Chime Visa Debit or Credit Builder card.

Fifteen percent of Chime users already have the company’s credit builder card according to Cornerstone Advisors’ research.


Community-Centric or Commercial Partner Strategy?

Chime’s business model is built on its relationships with commercial partners such as Visa, Bancorp, Stride, Galileo and others.

Nevertheless, 70% of Chime’s new users come from Referrals, meaning that the company’s product has a strong community feel and loyal user base.

Chime’s customers typically are late 20s early 30s, according to Britt. “We tend to attract customers predisposed to pay with a debit card,” the CEO said. “We’re not out there trying to get someone with a platinum Amex card to switch over to Chime. Our typical customers are what I’d call middle income consumers. We’re certainly not targeting the unbanked — also not the 1% — but everyone in between. A huge portion of America.”

The Financial Brand

Starting with its main white-label banking services provider Bancorp, the two just re-upped their partnership agreement in February.

It will continue to be responsible for enabling Chime’s spending and savings accounts, debit card and the ancillary banking services.

Retail Banker

Among the challengers, SoFi also announced it had selected Bancorp as its banking service provider. SoFi owns Galileo (via a Q2 2020 acquisition for $1.2 Billion), which also provides API services to Chime and other major US Fintechs (ie. Robinhood, other Challengers). We can see that some of the major Fintechs have relationships that straddle between client and partner, as they work together to increase their market share against incumbents in the industry.

Finally, on Chime’s website you will see the following in relation to the issuance of their debit and credit cards:

“The Chime Visa® Debit Card … The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted.”

Chime website

This relationship with Visa enables the company to have its cards accepted as payment from its customers anywhere that Visa is accepted, which is virtually everywhere.

Despite all of the high-powered partnerships that power Chime and its business model (Interchange Revenue), the company has built its reputation around being transparent about fees and creating new products for its users that fundamentally improve their financial health. Because it is the younger demographics who use these products and engage with their peers online, they do have to maintain a sense of community in their branding, as this is part of what has made them so popular recently; how this community vibe scales is TBD (to be determined), but at least for now Chime seems to have users’ trust.

Fundraising and Valuation

Chime raised $485M in a Series F round in September 2020 at a $14.5 Billion valuation.

There are reports that the company is planning to IPO in late 2021 at a valuation around $30 Billion.

Chime has held preliminary talks with investment banks about launching a stock market flotation, which could value the financial services startup at more than $30 billion, as soon as the end of 2021, people familiar with the matter told Reuters.


The company is private, so its financials are not disclosed, but it is was said in November 2020 that they were profitable on an EBITDA basis (“true EDITDA according to the article).

“We’re more like a consumer software company than a bank,” Britt said. “It’s more a transaction-based, processing-based business model that is highly predictable, highly recurring and highly profitable.”

Tech Crunch

Chime Business Model Canvas

A business model is defined as:

“the rationale of how an organization creates, delivers and captures value.”

Alex Osterwalder et al invented the Business Model Canvas to help individuals and organizations conceptualize how to analyze, create, and develop business models.

Key Components of the Business Model Canvas

Value Proposition

Digital-only challenger bank giving customers a free checking account and overdraft protection (SpotMe)

  • Chime Debit Card – allows for payments of everyday items from chequing account 
  • Chime Credit Builder – no fee hybrid debit/visa card to help users build credit

47% of Chime’s users report “somewhat” or “significant” improvement to the performance and health of their financial lives.



Business Model Analytics

Modelling – ARPU, CAC, LTV

If we comb through the post here and look for key metrics and analytics that relate to the business model which could be interesting to follow going forward, a few stick out:

  • the company stated it has ‘very healthy unit economics‘ which is likely the spread between ARPU (Average Revenue per User) measured over time as LTV based on its relationship to CAC (Customer Acquisition Costs). The evolution of these numbers leading up to the IPO will be interesting to track, especially now that they have so many more users.
  • According to the Forbes article in November 2020, 15% of Chime’s users were using the Credit Builder credit card. With a rapidly growing user base, adoption rates of the credit product will another interesting metric along with the corresponding impact on User Economics given that credit card interchange fees are higher than debit fees
  • Finally, the Share of Primary Bank Customers will be one metric that would have caught the ‘megabanks’ attention. How they respond and how these numbers evolve over 2021 will be another important analytic/metric to track

Additional Resources

Business Model Toolkit