Loyalty Metrics – Customer Retention and Valuation

‘Loyalty’ is a soft word in business – similar to ‘culture’ and ‘leadership’ – in that we intuitively know it […]

Business Model Innovation – Ghost Kitchens

It is fair to say that the COVID19 pandemic has not been good to most businesses, but one of the […]

One of the new niches in the fashion world is the ‘Resale’ (ie. consignment) category. Part thrift, part sustainability, this […]

While many other Big Tech firms are eyeing ways to leverage their platforms to enter the banking fray, Apple has […]

The inception of the ‘iBuyer’ marketplace in the USA is a curious new trend. What’s an iBuyer? That’s why we […]

Shopify’s eCommerce business alone has turned it into Canada’s most valuable company (by market cap), worth more than even the […]

The term ‘network effects’ has become commonplace in the discussion of innovative business models, but its application dates back to […]

#Fashion Farfetch Farfetch is an online luxury fashion retailer, a company that pioneered a tech-driven model that doesn’t rely on […]